QUESTIONS

Frequently asked questions

We believe in transparency at every stage, so here’s what you need to know about us.

Products & ingredients

Most of our range is suitable for vegans and vegetarians. The two exceptions are our Wild Fish Oil and Antarctic Krill Oil, which use a gelatin capsule, as oils require it. Every product page and label states the dietary status clearly, and you can filter by it on the shop.

Most Soluna capsules are HPMC (hydroxypropyl methylcellulose), a plant-based alternative to gelatin. It’s vegan, tasteless, odourless and not pH dependent, so it releases where it should. Our fish and krill oils use a gelatin capsule, which is stated on the label and the product page.

Never. You won’t find artificial flavours, sweeteners or colours in any Soluna product.

We don’t bulk our products out. Some formulas need a small amount of help to fill evenly or stay stable, which usually means a flow aid such as food-grade rice flour or an anti-caking agent. We keep these to the minimum the formula genuinely needs, and every one appears on the label.

You’ll never see vague blends like “herbal complex” or “enzyme formula” on our labels. Every ingredient and its exact amount is declared on the nutritional panel, so you know precisely what you’re taking and how much.

Yes. All of our ingredients are sourced from non-GMO suppliers, and we verify purity through Certificates of Analysis.

We use capsules wherever the ingredient allows, as it avoids the binders and coatings needed to compress a tablet. A few products are tablets because some nutrients can’t practically be delivered any other way at the strength we want. The format is always stated on the label.

All Soluna products are manufactured in the UK in GMP facilities, in an ISO Class 8 cleanroom, with checks at every stage of production.

Labels & allergens

Our labels carry icons showing things like Vegan Friendly, Organic, Non-GMO, No Added Sugar, Dairy Free, Soy Free and Wheat Free, so you can see at a glance whether a product fits your needs. The icons differ from product to product, so always check the individual label.

Some do, and where they do it’s clearly stated. Our Wild Fish Oil contains fish, our Antarctic Krill Oil contains krill (a crustacean), our Prostate Support contains soy, and our Foodstate Selenium contains yeast. Allergens appear in bold in the ingredients list on the label and on the product page.

Our labels carry a Wheat Free icon where it applies. That isn’t the same as a certified gluten-free claim, so if you’re coeliac or highly sensitive, please check the full ingredients list on the product label before buying, or get in touch and we’ll help.

Each product page lists every ingredient, its form and its amount, along with the %NRV where one exists. We list everything, even the smallest amounts. No surprises.

How to use

Each product label and product page includes the recommended daily intake. If you’re ever unsure, consult a healthcare professional, especially if you are pregnant, breastfeeding, taking medication or under medical supervision.

In many cases, yes. But we recommend checking with your doctor or nutritionist before combining products, particularly where nutrient amounts may overlap.

It depends on the product. Some carry specific warnings, for example our Organic Ashwagandha, Organic Lion’s Mane, MSM, NAC and High Strength Vitamin B Complex are not suitable during pregnancy or breastfeeding. Always read the label and speak to a healthcare professional first.

Most of our capsules can be opened and the contents mixed into water, juice or food, unless the label says otherwise. This doesn’t apply to our oils, which are sealed capsules, or to our tablets.

Capsule size varies by product and dose. Because we use no unnecessary fillers or binders, only what’s needed, our capsules are often smaller than you’d expect for the amount of active ingredient inside.

Every product page shows the number of servings per pot and roughly how long it lasts at the recommended daily intake, so you can compare properly rather than by pot size alone.

Keep supplements in a cool, dry place, away from direct sunlight, and out of the sight and reach of young children. Always reseal the lid after use. Our Wild Fish Oil and Antarctic Krill Oil are best refrigerated in hot weather.

Buying & delivery

Directly from this website, and from selected stockists. If you’d like to know whether there’s a stockist near you, get in touch and we’ll point you in the right direction.

Please see our delivery information at checkout for the countries we currently ship to and the options available.

Email info@mysoluna.com with your order number and what’s happened, and we’ll sort it out.

Giving back

Yes. We’ve partnered with The Nourish Fund to help combat malnutrition where it’s needed most. For every product sold we donate 10p, which is enough to feed a child in Malawi for a whole week.

No. The donation comes out of our margin, not your pocket. There’s nothing to opt into and no box to tick at checkout. It’s included in every product, every time.

Funds go directly to trusted on-the-ground charities providing meals and nutrition support. You can read more on our Nourish Fund page.

Trade accounts

Yes. We work with retail partners, health professionals and distributors who share our commitment to quality. If you’re interested in opening a trade account with Soluna, email trade@mysoluna.com with a brief introduction and your business details. We’d love to hear from you.

In many cases, yes. Get in touch at trade@mysoluna.com and tell us which market you’re in, and we’ll let you know what’s possible.

Still have a question?

If it isn’t answered here, just ask. We’d rather tell you than have you guess.

Contact us